Trixo

Trixo Terms of Service

Last updated: March 13, 2026

1. Introduction

Welcome to Trixo, a suite of tools created by HK Xuxinda Technology Limited ("Xuxinda," "we," or "us") to help you create fun AI-powered prank photos and videos. By accessing or using the Trixo mobile applications, web experience, APIs, or related services (collectively, the "Service"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree, you may not use the Service.

2. Description of the Service

Trixo provides a creative environment that transforms prompts, reference media, and other inputs into synthetic visual content using advanced artificial intelligence models. The Service may include experimental features, beta releases, and integrations with third-party platforms for storage, publishing, or sharing.

3. Company Information

  • Legal entity: HK Xuxinda Technology Limited
  • Business address: Room 101A, 1/F., Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong
  • Contact: support@trixo.app

4. Account Eligibility and Security

You must be at least 13 years old, or the minimum age required in your jurisdiction, to create a Trixo account. For users in the European Union, you must be at least 16 years old unless a lower age is permitted by local law. You are responsible for:

  • Providing accurate, current account information.
  • Maintaining the confidentiality of your credentials.
  • Limiting access to your devices.
  • Promptly notifying us at support@trixo.app of any unauthorized use or security breach.

5. User Inputs and Generated Content

5.1 Your Inputs

You retain all rights to prompts, text, audio, video, photographs, and other assets you upload to the Service ("Inputs"). By submitting Inputs, you grant Xuxinda a worldwide, non-exclusive, transferable, sublicensable license to host, process, reproduce, and display the Inputs solely to operate, improve, and provide the Service.

5.2 AI-Generated Outputs

Outputs produced by the Service ("Outputs") may be influenced by training data, model limitations, and user instructions. Subject to these Terms and applicable law, Xuxinda assigns to you any rights it may have in the Outputs. You are solely responsible for ensuring that the Outputs and your use of them comply with all applicable laws, third-party rights, and platform policies.

5.3 Prohibited Content

You agree not to use the Service to generate or distribute content that:

  • Violates intellectual property, publicity, or privacy rights.
  • Contains sexual content involving minors or other exploitative imagery.
  • Promotes violence, harassment, self-harm, or illegal activity.
  • Includes medical, financial, or legal advice represented as professional guidance.
  • Attempts to circumvent safety systems, rate limits, or usage restrictions.

We may review or remove content and suspend accounts for violations of these Terms or our usage guidelines.

6. Subscriptions, Billing, and Refunds

6.1 Pricing and Auto-Renewal

Trixo offers subscription plans and metered usage tiers described within the applicable app marketplace or on our website. Unless otherwise stated, subscriptions renew automatically at the end of each billing cycle, and payment is charged to the payment method on file.

6.2 Platform Fees

Purchases made through Apple App Store or Google Play are billed by the respective storefront and subject to their terms. Web purchases are processed by our payment partners and may require you to accept separate agreements.

6.3 Refunds

Refund requests are evaluated case by case. For purchases made through Apple, Google, or other third-party platforms, you must request refunds directly from those providers. For web purchases, contact support@trixo.app within 14 days of the charge and include your account email, transaction ID, and reason for the request.

7. Trials, Credits, and Usage Limits

We may provide promotional trials, credits, or Beta features with usage caps. We reserve the right to modify or revoke these benefits at any time. Credits and trial access have no cash value and expire as stated in the offer.

8. Data Practices

Our collection, use, and sharing of personal information are described in the Trixo Privacy Policy located at /privacy. By using the Service, you consent to the practices described there.

9. Service Availability, Updates, and Support

We aim to keep Trixo running smoothly but do not guarantee uninterrupted access. Maintenance windows, updates, and unforeseen outages may occur. We may release updates or modifications that change how features work. Some updates may be required to continue using the Service. Support is available via support@trixo.app.

10. Third-Party Services and Integrations

Trixo may connect with services such as Apple iCloud, Google Drive, social media platforms, or publishing partners. Your use of those integrations is subject to the respective third-party terms. We are not responsible for third-party services and do not guarantee their availability or behavior.

11. Intellectual Property

Trixo, including its software, models, visual identity, trademarks, and documentation, is owned by Xuxinda or its licensors. Except for the rights expressly granted in these Terms, we reserve all rights, title, and interest in the Service. You may not reverse engineer, decompile, or attempt to derive source code or model weights, nor may you remove proprietary notices.

12. Acceptable Use

You agree to:

  • Use the Service only for lawful purposes.
  • Comply with all applicable laws, including export controls and sanctions.
  • Refrain from interfering with or disrupting the Service or infrastructure.
  • Avoid misrepresenting Outputs as real, unedited media when disclosure is required by law or platform policies.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. XUXINDA DOES NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE ACCURATE, SECURE, ERROR-FREE, OR UNINTERRUPTED. YOU ASSUME ALL RISK FOR USE OF THE SERVICE AND OUTPUTS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XUXINDA AND ITS DIRECTORS, EMPLOYEES, LICENSORS, AND AFFILIATES WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ALL CLAIMS IN ANY 12-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID TO XUXINDA FOR THE SERVICE DURING THAT PERIOD.

15. Indemnification

You agree to indemnify, defend, and hold harmless Xuxinda and its affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising from or related to your Inputs, Outputs, or breach of these Terms.

16. Suspension and Termination

We may suspend or terminate access to the Service if we reasonably believe you have violated these Terms, legal requirements, or usage policies. You may cancel your subscription at any time through your account settings or the relevant app marketplace. Upon termination, your right to use the Service ends immediately. Sections that by their nature should survive termination will remain in effect, including Sections 5, 11, 13, 14, and 15.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles. The parties agree to exclusive jurisdiction in the courts of Hong Kong. Where prohibited by law, mandatory consumer protection rights supersede this clause.

18. Changes to These Terms

We may update these Terms to reflect changes in technology, regulations, or our business. When we make material changes, we will notify you via email, in-product messaging, or by posting an update on our website. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

19. Contact Information

For questions, feedback, or legal notices, contact support@trixo.app or write to:

HK Xuxinda Technology Limited
Room 101A, 1/F., Genplas Industrial Building, 56 Hoi Yuen Road, Kwun Tong, Hong Kong

By using Trixo, you acknowledge that you have read, understood, and agree to these Terms of Service.